Revocation instruction

Consumers are entitled to a right of revocation as follows, whereby consumers are all natural persons who conclude a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their self-employed professional activity.

The right of withdrawal for consumers

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the day on which you or a third party (other than the carrier) designated by you have taken possession of the last partial consignment or the last item.

In order to exercise your right of withdrawal, you must notify us (Bushplanet Distribution GmbH & Co KG, Industriestrasse D / Nr. 5, 2345 Brunn am Gebirge, Austria. Tel: +43 (1) 609 13 14, Fax: +43 (1) 609 13 14, Mail: ) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (with the exception of additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you. In no event will you be charged for such refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You shall return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This deadline shall be deemed to have been met if you dispatch the goods before the expiry of the fourteen-day period.

You have to bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion from revocation

If the packaging or sealing of live products such as seeds has been damaged or opened, these are excluded from the right of withdrawal.

Further information

The following information is not a prerequisite for the effective exercise of the right of revocation.

  • Articles that you wish to return should not be used as an owner.
  • Please avoid soiling and damage to the goods.
  • Please use the original packaging or an equivalent packaging, that protects the goods on the transport according to the original packaging when returning the goods.
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